Welcome to Divinera. By using our website https://divineraindia.co and purchasing our products, you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. General Information
This website is operated by Divinera. Throughout the site, the terms “we,” “us,” and “our” refer to Divinera. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions.

If you do not agree to all the terms and conditions, then you may not access the website or use any services.

2. Products & Services
We sell handcrafted, anti-tarnish jewelry designed for everyday elegance.
All products are subject to availability. We reserve the right to limit quantities or discontinue items at any time.

Note:
Colors and finishes may appear slightly different due to screen resolution and lighting.

3. Pricing & Payments
All prices are listed in INR (₹) and are inclusive of applicable taxes unless stated otherwise.

We accept secure payments via Razorpay, Shopify Payments, UPI, Debit/Credit Cards, and Cash on Delivery (COD) (limited availability).

We reserve the right to change prices without prior notice.

4. Order Acceptance & Cancellation
Once an order is placed, you will receive an order confirmation email.
We reserve the right to cancel any order for any reason, including but not limited to:

Product unavailability

Pricing errors

Suspected fraud

Cancellations by customers must be made within 6 hours of placing the order. Email us at support@divinera.co.

5. Shipping & Delivery
Orders are processed within 1–3 business days, and delivery timelines range from 3–7 business days across India.
Delays due to courier issues or force majeure events are not the responsibility of Divinera.

Refer to our Shipping Policy for complete details.

6. Return & Exchange
We offer returns and exchanges on eligible items within 7 days of delivery.
Products must be unused, undamaged, and in original packaging.

Non-returnable items:

Customized products

Sale or discounted items

Read our full Return Policy for conditions and procedures.

7. Intellectual Property
All content on this website—including product names, images, logo, text, graphics, and design—is the property of Divinera and is protected by copyright and trademark laws.
No part of this site may be copied or reused without our prior written consent.

8. Privacy
We collect customer data solely for order processing and communication.
Your data is protected and never shared with third parties for marketing.
Please read our Privacy Policy for more.

9. Liability Disclaimer
Divinera is not responsible for any direct, indirect, or incidental damages resulting from the use or misuse of our products.

Jewelry care is the responsibility of the customer once the product is delivered.

10. Governing Law
These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal.