At Divinera, we want you to love your jewelry. If something isn’t right, we’re here to help.

Eligibility for Returns/Exchange:

Must be initiated within 7 days of delivery

Product must be unused, unworn, and in original packaging

No signs of wear, scratches, or damage

Applies only to non-customized, non-sale items

Not Eligible:

Personalized or customized items

Items bought on sale or with discount codes

Items damaged due to neglect or misuse

Return Shipping:
The customer bears the return shipping cost unless the product is defective or incorrectly delivered.

Exchange Requests (Size/Style):
If your item doesn’t fit or you’d like to switch, email us and we’ll process an exchange, subject to availability.

How to Initiate a Return or Exchange:
Email support@divinera.co with:

Your full name

Order number

Reason for return/exchange

Clear images (for defective/damaged pieces)

Refunds:

Processed within 5–7 business days after item inspection

Credited to original payment method or store credit (as per customer preference)